Global and Individual Workspace Phone Number Block Lists
in progress
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Liam McDonald
Would love a global (agency account wide) block list, and at an individual workspace block list. in order to block specific numbers from calling.
its great to be able to block calls from 1 specific accountt (such as spam calls) but then can in addition add to a global block list which will block the number from all your clients.
Similar to callrail and what converts.
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Tom Dent
To expand on this request, it would be extremely valuable to also support blocking phone numbers by prefix, not just exact numbers.
For example:
• Ability to block all numbers starting with 0800
• Block UK landline area codes such as 01202 (Bournemouth), 0141 (Glasgow), 0161 (Manchester), etc.
For many local service businesses, calls from outside their service area are almost always spam or sales calls. If a business in Exeter (01392) only serves local customers, there is little reason for them to receive high volumes of calls from unrelated UK area codes.
Prefix-based blocking—available at both the workspace level and global (agency-wide) level would dramatically reduce unwanted calls and could realistically eliminate 90–95% of spam and cold sales calls, while still allowing legitimate local customers through.
Phuc Le
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