Feature Requests

Kindly add a calling dialer for making outgoing calls using our Twilio numbers. At the same time, make a possibility to receive incoming calls too inside App itself so the app can be a great tool for Calling Teams. Incoming Call logs coming on Left with Dialer as a popup. I've also attached the GHL Dialer pad so they have a common dialer functionality where we select the phone number and dial a number within the GHL app itself. Same can be done with Ring Tonic too. Infact in recent icon, all the call logs can be seen either. Same comes down to incoming SMS log as well (screenshot attached)

Right now we can only see a call dashboard if we're inside of a subaccount/workspace. I need the ability to see all workspaces together - a full global dashboard. Filters for company/workspace, timeframe, call recording player, one-click block phone numbers, etc.

A robust IVR system with "if this, then that" logic. Recording your own welcome messages would be great with this too. See screenshot for example.

Some way to extend the data retention period past 12 month by inputting our own S3 buckets etc. would be nice to have the feature aswell when ring tonic has finished "processing" a call to offload it instantly rather then waiting. Useful for markets where strick data retention policy's are required.

Would love a global (agency account wide) block list, and at an individual workspace block list. in order to block specific numbers from calling. its great to be able to block calls from 1 specific accountt (such as spam calls) but then can in addition add to a global block list which will block the number from all your clients. Similar to callrail and what converts.

Captcha the GCLID from the URL with the tracking script, place it into ring tonics, database, and on a "qualified lead" send that estimated conversion value back to google ads. so we can tell profitability on a keyword level.

Can we do form tracking on website so we know how much traffic is filling in forms vs calls they are making. Callrail and some other platform do have this too.

As a marketing agency, we’ll appreciate the recurring invoice feature within RingTonic. Link our PayPal or Stripe account and RingTonic will automatically bill our client based on the amount per call we'll like to charge them or a flat rate fee. Whatever we decide works best for our agency. Option to even set smart filters to only charge for calls that match a certain duration or filter out duplicates. This can make running a pay per call or lead generation agency easy, by automating the busy work.

Can we have the Form and visitor tracking functionality inside the tool so we know that which pages are brining in traffic aka the pageviews and click tracking to better add phones or forms in that. Reference screenshot has been taken from visitortracking.com app

Since a lot of our numbers aren't A2P verified we need a way to use an A2P verified number in one Workspace to send call completed notifications from calls in other workspaces. Basically an "agency" number that will handle all of the internal client notifications for any sub-account/workspace, not for marketing messages.